Accurato Furniture Store Terms, Conditions and FAQS

All sales are subject to and expressly conditioned upon the terms and conditions contained herein, and upon customer's assent thereto.  No variation of these terms and conditions will be binding upon Accurato.com, Inc. unless agreed to in writing and signed by an officer of Accurato.com, Inc.

 

How do I order from Accurato Modern Furniture Store?

Simply order online 24 hours a day or call us at 619.615.0711

 

Do you have a price matching policy?

Click here to go to Accurato Price Match Policy

Where can I see Accurato customer reviews? 

Click here to see Reviews for Accurato Store

 

How much is shipping?

Shipping is FREE on all items in contiguous USA.

 

Is my order for furnishings subject to state sales tax? 

During certain promotions, SALES TAX IS NOT CHARGED to customers.  During the promotion, we pay sales tax to the state(s) in which Accurato.com, Inc. has an actual physical presence, as required of us by law. 

 

Who can order? 

Our computer system only accepts orders with a shipping address in the contiguous USA.  If you live outside the USA, in Hawaii, or Alaska, you will need to call or email us to receive a shipping quote and see if we can ship to your location.  We do not ship overseas. 

 

Can I get a price quote on items you sell that I've seen elsewhere?

Certainly!  Just write down the manufacturer name and catalog number (if available) and phone or email us.  We will be happy to give you a price quote.

 

If my furnishings order exceeds my charge card credit limit, can I still purchase from your company?

Yes.  We can put your order on more than one charge card and we accept other methods of payment.  See next question.

 

What methods of payment do you accept? 

We accept MasterCard, Visa, American Express, Paypal, checks and bank transfers.  If you pay by check, we will ship your order as soon as it clears our bank.  

 

Can I place charges on my credit card for a purchase without giving you the number?

Yes.  You can place an order with our company if you have a Paypal account without giving out your credit card number to us.

Do you accept Purchase Orders? 

We can accept purchase orders by email or snail mail.  Please contact us if you have any questions regarding this issue.  Purchase orders will be processed after receiving a payment method for the order when it ships.

 

Can I see the actual furniture, light fixtures, accessories, window treatments, and rugs before I purchase?

Give us a call at 619.615.0711  if you would like to set up an appointment with one of our sales associates.  If you are not in our area, we may be able to direct you to a showroom where you can see our advertised products. 

 

What if I am experiencing technical difficulties with this site?

Please call us at 619.615.0711 to report the difficulty.  We will respond as soon as possible with a solution.

 

What kind of warranty will I get? 

All products are sold with their full term respective manufacturer’s warranties.  Please note that warranty periods and services vary by manufacturer and product.  Accurato.com, Inc. will act as your agent to resolve warranty issues with manufacturers but we cannot guarantee the outcome of the resolution.  We are retailers of these products only.  Oftentimes, manufacturers will request the return of the item to their factory so that they can inspect the product before making a decision on warranty issues. Accurato.com, Inc. does not warrant products and is not responsible for any issues that fall under the manufacturer warranty as we do not manufacture or fabricate any products or have any input in this process.  Accurato.com, Inc. cannot issue refunds or exchanges for any products until and unless the manufacturer approves the refund or exchange in advance according to their proprietary standards. 

Where can I see the Kebe of Denmark Recliner Warranty?   

Go to https://www.accurato.us/kebe-recliner-denmark-warranty.aspx

  

What are your shipping procedures? 

For small items, FedEx and UPS and are our carriers of choice.  Large items (such as furniture) will be shipped by a highly qualified common carrier and you will need to be present at time of delivery to sign for the shipment and inspect for any damage. 

 

How long will it take to receive my order? 

MOST IN-STOCK ITEMS ARE DELIVERED IN 7 - 14 DAYS.  Since we represent multiple manufacturers and a large variety of products, there is no simple answer to this question.  Your order will be processed within 48 hours and in-stock items will be shipped to you immediately whereas custom orders may take a few weeks.  If we do not have an item in-stock we will special order it for you to be shipped directly from the manufacturer which can take 10 days to several weeks depending upon availability.  Some items are custom made to your specifications out of this country and may take 8-12 weeks.  Contact us directly to inquire about shipping times for specific products.  When you place your order, our computer system will automatically email an acknowledgment to you and we will then advise you of the projected delivery date.

 

Why did I only receive a partial shipment?
An order for more than one item and more than one manufacturer may sometimes ship from multiple warehouses using different services. Therefore, you may receive more than one shipment for the complete order to be delivered.

 

How can I change or cancel an order after receiving email confirmation?

Orders placed online cannot be cancelled online. To cancel orders, it is necessary to put your request in writing via email to Support@Accurato.com within 24 hours after the order is placed AND to make the request verbally with a Customer Service Representative within 24 hours after the order is placed by calling 619.615.0711.  If your order was placed on a Non-Business Day (Saturday, Sunday, National Holiday) we ask that a call be placed by no later than 9AM Pacific Time the next business day. Once you order from Accurato.com we start working on it right away. For that reason, it's possible -- depending on how much time has elapsed since you placed your order -- that we've already shipped the product to you.  Special order items (any items that we do not have in stock) that are in the process of being fabricated by the factory CANNOT be cancelled.  Items that have already been shipped CANNOT be cancelled.  When you place an order with Accurato.com you acknowledge that you are entering into a legal contract to receive goods from our vendors in exchange for payment that has already been made by you.  If you should refuse delivery on an item, this does not relieve you from that contract.  Refusal to accept delivery on your order may subject you to collection fees and/or legal action.

 

How do I change the color, size or other specifics of an order I already placed? 

All requests for changes on orders must be made in writing to our corporate office via email to Support@Accurato.com within 24 hours after the order is placed.   After we receive your request, we will change your order with the factory if your order has not already shipped and if it is not already in production.  For special orders already in production, no changes can be made.  If there is still time to make a change, you will receive a written confirmation and a revised order invoice by email. 

 

What if my item is damaged upon receipt? 

If you should receive damaged merchandise, we need to contact the shipping agency to report the damage and file a claim immediately.  Please inspect your purchase and it's packaging within 24 hours of receipt and notify us immediately in writing so that we can report damages and arrange for repair or replacement to be sent to you ASAP.  Save the packaging so that our shipper can inspect for damage.  Most of our vendors require photo documentation of damage before they will start the return process.  If, upon opening a shipment, you find a shortage or damage, you must request inspection by the carrier within 3 days of delivery or you will relinquish your right to make a claim.  Your claim will need to be submitted to us in writing with photos and a written description of the damage.  If you have used an international shipping company, you will need to report any damages to them and they will file a claim on your behalf.  It will be necessary to speak with a Customer Service Representative by calling 619.615.0711. 

 

Will I be compensated if my item is delayed, damaged, etc.?  If you receive an item that is damaged, it will be replaced by the respective vendor as soon as that item is in stock.   Accurato.com is not responsible for delays by our vendors, shipping companies and/or couriers as these are things that are not in our direct control.  If you feel aggrieved in some way by a vendors actions, you will need to contact that vendor directly to make any claims for further remedy. 

 

What if I need to return/exchange an item? 

No returns or exchanges will be accepted on closeout items or discontinued items.

Returns/exchanges are only accepted if merchandise is damaged or defective.  In such cases, our vendors will replace the item.  If the item is not damaged or defective, returns can only be accepted within 3 days after delivery and ONLY if the vendor policy allows you to do so.  Returns and/or exchanges are considered on a case by case basis.  We represent multiple manufacturers and their individual policies vary.  Most require photo documentation of damage before they will start the return process.  Some require a restocking charge up to 25% and may require that you pay shipping costs to send it back in its original condition and in original packaging materials plus you will be responsible for the original shipping cost. Other vendors will not accept returns for any reason other than damaged or defective merchandise and they will issue an exchange only.  Shipping and handling charges incurred by Accurato.com in the fulfillment of your order are not refundable. Special order items cannot be returned as they have been fabricated to your exact specifications and could not be resold to another customer.  Returns will require a Return Merchandise Authorization (RMA) number that will be issued by calling a Customer Service Representative at 619.615.0711.   Exchanges and credits cannot be processed without one.  An RMA must be requested within 3 days after delivery. Thereafter, all sales are final.  The returned package must be received back at the factory within 10 business days of the RMA issue date.  The customer is responsible for marking the outside of package with the RMA number and all return information that Accurato.com provides to the customer when returning a package to the factory or the factory will refuse delivery.  When returning products, we strongly recommend the use of a carrier that can track packages. The customer also assumes all responsibility for insuring the returned item.  All items must be returned in "as new" condition in the original packaging and include all accessories, blank warranty cards, UPC codes (attached), and user manuals.   Item will be replaced or a store credit will be issued by Accurato.com when the factory notifies Accurato.com that the merchandise has been received back in acceptable condition and when the factory has issued a credit to Accurato.com.   Accurato.com reserves the right to limit and/or deny returns or exchanges.  Accurato.com and our vendors will refuse all items that are returned without written permission from Accurato.com.

 

What if an item I return to the factory or to your headquarters arrives damaged?

Returns will be refused if sent back without an RMA number on the outside of the box.  The customer assumes all responsibility for properly packing items to be sent back.  If the customer is paying to send it back, they are also responsible for insuring the returned item for full value. All items must be returned in "as new" condition in the original packaging and include all accessories, blank warranty cards, UPC codes (attached), and user manuals. If an item is returned damaged as a result of improper packing by the customer or was damaged while in the possession of the customer, the customer will not receive any credit for the item sent back.  An additional charge may be imposed on customers charge card to reimburse Accurato or the factory for damage to returned items as a result of  improper packing by the customer.  If damage appears to be the result of carrier negligence, the shipper will be responsible for filing a claim with the carrier for damages. 

 

What happens if I send back an item without your permission?  Returns will be refused if sent back without an RMA number on the outside of the box.  If you ignore our policies above, we reserve the right to decline the delivery and/or to ship the product back to you at your cost or accept the item back with a minimum 25% restocking fee and you will be given a store credit.  The additional shipping charge to send it back to you will be charged on your credit card.

 

What happens if I do not receive an email confirmation after placing an order? 

With each order that gets placed on the internet site an order confirmation gets emailed to the customer. If you did not get an order number or an email confirmation then the order most likely did not go through. However we recommend that you call your bank to see whether a charge was made against your account. If there are no charges, we suggest that you try placing the order again. If there are charges against your account, please contact us immediately.

 

What if I am not home to receive a package and it is returned to you after 3 attempts?   When you order from Accurato.com, you enter into a legal contract for goods and services.  If you are in an area in which our carrier requires a signature for delivery, it is your responsibility to make sure that you will be available to accept the package.  UPS, Fed Ex and our other carriers attempt to deliver 3 times and if you are not there, will leave a note telling you that a signature is required.  If you do not accept the delivery and it is sent back to us, you are still responsible for the full price of the product, the initial shipping cost and the cost to send it to you a second time. The second shipping charge will be added to your charge card.

 

Accurato.com, Inc. reserves the right to refuse service to anyone. 

We have a zero tolerance policy towards harassment, threats, verbal abuse and/or any type of abuse towards our employees.  Customers who inflict abuse, threats or harassment to employees of Accurato.com, Inc. will no longer be able to purchase from our company. 

 

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FAQS last updated January 1, 2024

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